Contact Meloria
Need help with music, MV, AI video, credits, payments or the API? Send a message below or email us — we reply within 24 hours.
📨 Send a message
If it concerns a specific video or song, paste its link in the message so we can act faster.
How fast do you reply?
Usually within 24 hours. Payment issues and broken videos come first. Include the email of your Meloria account so we can look it up quickly.
My video came out wrong — do I get the credits back?
Generations that fail because of our system are refunded automatically. If the video rendered but is not right (no singing, wrong zoom…), send us the link — we will re-render or refund case by case.
I want a video removed (copyright / my likeness)
Pick the "Copyright" subject and paste the video link with proof of ownership. We remove infringing content promptly under the DMCA process.
How do I delete my account and data?
In the app: Account → Delete account. Or send a request from the registered email with the subject "Delete account"; all data is erased within 72 hours.
